User Journeys: A Hands-on Workshop

Join this 2-hour hands-on workshop to gain experience with one of the most foundational and valuable tools in human-centered design: the journey map. Also known as customer journeys or user journeys, they help build understanding of what customers or users are experiencing, surface pain points and opportunities, and foster collaboration within teams and across stakeholder groups. 

In this workshop, you will:

• Learn what a journey map is and how to build journey maps that are insightful
• Practice connecting user research and journey maps 
• Build current state and future state journey maps
• Practice adapting the structure to the user experience at hand

Whether you’re a seasoned designer or a newcomer to the field, this workshop will deepen your understanding of this powerful tool and will provide a safe space for you to practice using it. Dinner will be provided. Refunds will not be issued. 

This event is a collaboration between the MIT Sloan Design Club and the Human-Centered Design Lab (HCD Lab). 

About the Facilitators:
This event is facilitated by Evan Chan, as well as Marissa Cui and Becca Sandercock from the Sloan Design Club. Evan is a service designer who is passionate about using human-centered design to improve government services and foster equitable outcomes. He has worked with federal, state, and local governments, navigating complex bureaucracies and centering the voices of residents and front-line staff in government decision-making. What drives him is a relentless curiosity and a deep sense of mission. 

Design Club | Website | View More Events

Marissa Cui

Contact the organizers